We ship from 10 Hanse Ave Freeport, NY 11520. Feel free to contact our shipping department at 516-867-1500x221 with any concerns. We do not require a signature. For packages requiring over night shipping or 2cnd day shipping please call our shipping department for rates. For packages over $2,000 please call our shipping department. UPS is the preferred method of shipping. The packages will be picked up by UPS or FedEx at our facility. Once the order is placed you can expect your item to arrive within 2-3 weeks.
We guarantee all products to be free of manufacturing defects. Should you receive any item which becomes defective within 30 day's of your purchase, we will replace the item at no charge or refund your order in full.
If you are not satisfied with your order, you have 30 days to return the product for a full refund or credit towards your next purchase of merchandise. A Return Authorization is required prior to return. The customer is responsible for all shipping charges. We do not credit shipping charges on non-defective returned merchandise. Call us toll-free at 1-800-229-0006 for a return authorization to be included with the item you are returning. IMPORTANT: Please make sure to fill out all information on the Return Authorization form.